Legal

Refund and Cancellation Policy

Last updated 21 September 2026

In short: you can cancel at any time before fitment and get your money back in full. After fitment and sign-off, refunds are for defects only.

1. Booking requests

A booking request is free and needs no deposit. You can cancel it at any time, for any reason, by letting us know.

2. Cancelling after you have paid, before fitment

You can cancel at any time before your fitment is done and get a full refund. There is no cancellation fee.

You also get a full refund if we cannot fit your vehicle. That applies whether we find it is not compatible, the installer finds on the day that it cannot be fitted safely, or we cannot arrange a fitment.

To move your fitment to another date, contact us. Rescheduling is free.

3. After fitment and sign-off

Once your carGuardian is fitted, tested and signed off with you, we do not refund a change of mind. If something is wrong with the product or the fitting:

• First six months: if the unit is defective, you may choose to have it repaired or replaced, or to return it for a refund. This is your right under section 56 of the Consumer Protection Act, 68 of 2008. If a repaired unit fails again, or develops a further defect, within three months of the repair, you may choose a replacement or a refund.
• Up to two years from fitment: our warranty covers the unit and the fitting work. We repair or replace faulty items free of charge, labour included. See section 7 of our Terms and Conditions for what it covers.

4. How to cancel or claim

Email [email protected] or call 012 004 8546 (Mon–Fri 08:00–17:00). Give us your name, the vehicle, and your booking or invoice details. We confirm every cancellation in writing.

5. How and when you are refunded

We pay refunds within 7 working days of confirming your cancellation or approving your claim. The money goes back to the payment method you used, through PayFast. If that is not possible, we pay it by EFT into a South African bank account in your name. We do not charge any fee for a refund.

6. Delivery

carGuardian is not posted or couriered. It is delivered by being fitted to your vehicle by a trained installer, on a date we agree with you. We confirm compatibility within 24 hours of your booking request, and a fitment usually takes 2–4 hours. Nothing is fitted until you have agreed the date and the installer.

7. Your legal rights

Cooling-off: under section 44 of the Electronic Communications and Transactions Act, 25 of 2002, you may cancel an online purchase within 7 days, without giving a reason and without penalty, and get a full refund within 30 days. Our policy goes further: you can cancel for a full refund at any time before fitment.

This policy does not limit any right you have under the Consumer Protection Act, 68 of 2008, or the Electronic Communications and Transactions Act, 25 of 2002.

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